Lifetime Guarantee & Repairs
Your L&E is guaranteed for Life - If you're happy to wear it, we are happy to repair it!
If you feel your L&E product has developed a fault, please get in touch with us by email at firstname.lastname@example.org
Please provide a photo of the fault and your bag number.
If after assessing your L&E product, we establish it is defective in materials or workmanship, we will repair the product at our expense and return it to you free of charge.
The return of the repair is customer’s responsibility until it reaches L&E.
If we are unable to repair your defective L&E, we reserve the right to replace it with the same or similar product.
If we establish the bag is not defective but damaged we will consult with the studio and give you an estimate price for the repair to cover expenses.
If we are unable to repair your L&E we will offer you ways to recycle it.
We are also able to customise your bags so please don't hesitate to get in touch with us for any modification.
For more information on how to properly take care of your L&E's please click here