Shipping policy

Where we ship
We ship within Switzerland only. Living outside Switzerland? Write to us at hello@lnestudio.com before ordering and we’ll look at what’s possible case by case.

Shipping cost
Shipping within Switzerland is a flat CHF 10 per order, however many items you buy. The cost is added at checkout.

When your order ships
Orders are dispatched once a week, usually on Tuesday. Orders placed by Monday are normally sent that Tuesday. We don’t ship on weekends or public holidays. Delivery within Switzerland usually takes 1–3 working days after dispatch.

If anything delays your order, we’ll contact you by email.

Tracking
Once your order has been sent, you’ll receive a confirmation email with your tracking number. Tracking usually becomes active within 24 hours.

Christmas orders
In December, we’ll announce the last order date for delivery before Christmas on our website and in our newsletter.

International orders
International orders are arranged individually by email. Shipping costs, customs duties and import taxes for orders outside Switzerland are paid by the customer.

Damaged or missing parcels
Please check your order when it arrives. If your parcel is damaged, or hasn’t arrived within 5 working days of dispatch, email us at hello@lnestudio.com with your order number (and photos if it’s damaged). Please keep all the packaging. We’ll help you resolve it with the carrier.

Questions
hello@lnestudio.com